Season Pass Maintenance Plan — Terms & Conditions

Lloyd HVAC Services Inc.
Season Pass Maintenance Plan — Terms & Conditions

1. Plan & Eligibility
The Season Pass Maintenance Plan is available at $9.99/month per appliance. Coverage applies only to equipment specifically enrolled in the plan and located at the registered service address.

2. Preventative Maintenance
The plan includes annual preventative maintenance with priority scheduling and maintenance-plan customer benefits. Maintenance includes applicable inspection, cleaning, safety and operational checks, and a maintenance report with findings and recommendations. Maintenance does not guarantee that equipment will remain free from breakdowns or require no future repairs.

3. Initial Equipment Condition
Equipment must be operational and in serviceable condition when enrolled. Lloyd HVAC Services Inc. may require an initial inspection or maintenance visit to establish the condition of the equipment. Pre-existing conditions, previously identified deficiencies, and existing equipment failures are not eligible for plan repair coverage.

4. Priority Scheduling
Season Pass members receive priority scheduling. Priority scheduling does not guarantee same-day service. Appointment availability remains subject to technician availability, weather, parts availability and existing emergency service commitments.

5. Scheduling & Customer Access
Customers are responsible for providing safe and reasonable access to enrolled equipment at the scheduled appointment time. Missed appointments, same-day cancellations or appointments where equipment cannot be safely accessed may be subject to applicable service or cancellation fees.

6. Monthly Payments
Monthly plan fees will be automatically charged to the authorized payment method on file. Customers are responsible for maintaining a valid payment method. Plan benefits may be suspended if payments become past due.

7. Annual Commitment & Cancellation
The Season Pass Maintenance Plan is a recurring service agreement. If the customer cancels after receiving preventative maintenance or other plan benefits, any outstanding balance associated with services or benefits already received may become immediately due. Plan benefits end upon cancellation or termination of the plan.

8. Equipment Replacement
If enrolled equipment is replaced, coverage on the original equipment ends. Where replacement equipment is installed by Lloyd HVAC Services Inc., the customer may request that the remaining plan coverage be transferred to the new equipment, subject to eligibility.

9. Service Recommendations
Any deficiencies identified during maintenance will be documented. Repairs will be quoted separately and require customer approval before proceeding. Customers remain responsible for addressing recommended safety-related or operational deficiencies.

10. Limitations
The Season Pass Maintenance Plan is a preventative maintenance program. It is not an insurance policy, extended manufacturer warranty or guarantee against equipment failure. Lloyd HVAC Services Inc. is not responsible for failures or damage resulting from circumstances outside the reasonable scope of HVAC preventative maintenance.

11. Acceptance of Terms
Enrollment and continued participation in the Season Pass Maintenance Plan confirms the customer's acceptance of these Terms & Conditions and authorization for applicable recurring monthly payments.