Premium Comfort Protection Plan — Terms & Conditions

Lloyd HVAC Services Inc.
Premium Comfort Protection Plan — Terms & Conditions

1. Plan Options & Eligibility
The Premium Comfort Protection Plan is available at:
- Single Appliance: $29.99 + HST/month
- Two Appliances: $49.99 + HST/month
Coverage applies only to equipment specifically enrolled in the plan and located at the registered service address.

2. Preventative Maintenance
The plan includes:
- One preventative maintenance visit during the heating season
- One preventative maintenance visit during the cooling season
- Comprehensive equipment inspection and applicable cleaning
- Safety and operational checks
- System performance evaluation
- Maintenance report with findings and recommendations
Maintenance does not guarantee that equipment will remain free from breakdowns or require no future repairs.

3. Initial Equipment Condition
Equipment must be operational and in serviceable condition when enrolled. Lloyd HVAC Services Inc. may require an initial inspection or maintenance visit to establish the condition of the equipment. Pre-existing conditions, previously identified deficiencies, existing equipment failures, and repairs required at or before enrollment are not eligible for plan repair coverage.

4. Complimentary Diagnostic Service
The plan includes one complimentary diagnostic service call per 12-month plan period for enrolled equipment. Additional diagnostic visits are subject to Lloyd HVAC Services Inc.'s applicable service rates. The complimentary diagnostic covers the assessment of the equipment only and does not automatically include parts or repairs.

5. Annual Repair Coverage
Active Premium members are eligible for up to $350 in covered eligible repairs per 12-month plan period. The $350 benefit:
- Applies only to eligible repairs performed by Lloyd HVAC Services Inc.
- Is limited to a combined maximum of $350 per plan year
- Has no cash value
- Cannot be transferred or applied toward unrelated services
- Does not carry forward to the next plan year
- Cannot be applied retroactively to previously completed repairs
Repairs exceeding the available annual benefit will be quoted separately.

6. Repair Coverage Exclusions
Unless specifically approved in writing, repair coverage does not include:
- Pre-existing conditions or previously identified deficiencies
- Complete equipment replacement
- Refrigerant loss resulting from an unresolved system leak
- Ductwork modifications or replacement
- Code upgrades or corrections
- Electrical, plumbing or structural work
- Permits or third-party services
- Damage caused by misuse, neglect, renovations, flooding, freezing, pests, power surges or other external conditions
- Cosmetic damage or non-operational components
- Customer-supplied equipment or parts

7. Emergency Repair Discount
Active Premium members receive a 20% discount on eligible emergency service repairs not otherwise fully covered by the annual repair allowance. The discount does not apply to diagnostic fees, complete equipment replacement, permits, subcontracted services, previously completed work or other excluded services unless specifically stated in writing.

8. Priority Scheduling
Premium members receive priority scheduling, including priority for emergency service requests. Priority scheduling does not guarantee same-day service. Appointment availability remains subject to technician availability, weather, parts availability and existing emergency service commitments.

9. Parts & Manufacturer Warranty
Where applicable, Lloyd HVAC Services Inc. will determine whether required parts may qualify under the manufacturer's warranty. Manufacturer warranties remain subject to the manufacturer's terms, conditions and eligibility requirements. The Premium Plan does not replace or extend a manufacturer's warranty.

10. Scheduling & Customer Access
Customers are responsible for providing safe and reasonable access to enrolled equipment at the scheduled appointment time. Missed appointments, same-day cancellations or appointments where equipment cannot be safely accessed may be subject to applicable service or cancellation fees.

11. Monthly Payments
Monthly plan fees will be automatically charged to the authorized payment method on file. Customers are responsible for maintaining a valid payment method. Plan benefits may be suspended if payments become past due.

12. Annual Commitment & Cancellation
The Premium Comfort Protection Plan is structured as a 12-month service agreement, with monthly payments provided as a convenient payment option. If the customer cancels after receiving preventative maintenance, diagnostic service, repair coverage or other plan benefits, any outstanding balance associated with services or benefits already received may become immediately due. Plan benefits end upon cancellation or termination of the plan.

13. Equipment Replacement
If enrolled equipment is replaced, coverage on the original equipment ends. Where replacement equipment is installed by Lloyd HVAC Services Inc., the customer may request that the remaining plan coverage be transferred to the new equipment, subject to eligibility.

14. Service Recommendations
Any deficiencies identified during maintenance or diagnostic service will be documented. Repairs outside the plan's available coverage will be quoted separately and require customer approval before proceeding. Customers remain responsible for addressing recommended safety-related or operational deficiencies.

15. Limitations
The Premium Comfort Protection Plan is a preventative maintenance and limited repair protection program. It is not an insurance policy, extended manufacturer warranty or guarantee against equipment failure. Lloyd HVAC Services Inc. is not responsible for failures or damage resulting from circumstances outside the reasonable scope of HVAC preventative maintenance.

16. Acceptance of Terms
Enrollment and continued participation in the Premium Comfort Protection Plan confirms the customer's acceptance of these Terms & Conditions and authorization for applicable recurring monthly payments.